Terms of Service

Live Arrival Guarantee:

We guarantee that our animals will arrive alive and healthy, with a seven day health guarantee. We are confident that any animal purchased from us will be 100% healthy upon arrival. The reason for a seven day guarantee, is because we are confident in our animals, but after arrival, we have no way of monitoring husbandry, and improper living conditions from inexperienced handlers. This health guarantee does not cover tail loss, or any other outside injuries after shipment such as attacks by other animals, improper handling, or improper living conditions.

Live arrival guarantee is void if incorrect shipping address is provided by customer, resulting in a delay of shipment.

Any issues or concerns of reptile health upon arrival, need to be addressed immediately. In the rare occurrence of a deceased reptile upon arrival, please notify us immediately (within an hour of arrival). We will require photographic proof.

Shipping of live animals:

All live animals will be shipped via FedEx Priority overnight shipping. Live animals will only be shipped to a FedEx hub closest to customer for pickup. 

We will only ship live animals Monday, Tuesday, and Wednesday, due to the risk of Friday arrival, and packages being left over the weekend. 

We will only ship animals weather permitting, which is something we take very seriously. Safe temperatures to ship live reptiles include minimum overnight temperature of 40 degrees, and maximum daytime temperature of 80 degrees. We will only ship an order upon verifying weather conditions prior to shipment. Reptiles will be held at no additional cost, until weather is within shipping standards. 

 

Terms:

By agreeing to these terms, you agree that upon purchasing a live animal, that you are at least 18 years of age in your state or province of residence. You may not use our products or animals for any illegal or unauthorized purposes. Any breach or violation of these terms will result in immediate termination of your services. This includes but is not limited to any copyright material or copyright laws.